All equipment returns & warranty claims
Please enclose a completed Return Material Authorization Request (RMA) Form with every shipment.
Shipping instructions are on this form.
Calibration services
Kingfisher offers a typical turn-around time of 1-2 weeks. Please contact us for urgent calibration work.
We calibrate all brands of optical test equipment at any wavelength from 350 to 1650 nm.
Our optical calibration laboratory is ILAC NATA ISO/IEC 17025 accredited. 
Repair services
Kingfisher offers a fixed price instrument repair service on our instruments, with a typical turn-around time of 1-2 weeks. Please contact us for urgent service work. A 3 month warranty applies to all service work.
Instrument assurance services
Kingfisher offers an instrument Service Inspection Certificate. We put your Kingfisher instrument through Quality Assurance evaluations on our automated test systems, ensuring your instrument is performing as well as the day it was delivered. This service is less expensive than full re-calibration, and is typically used in ISO9001 compliant asset assurance programs.
Warranty
To determine warranty status, review our warranty plan.
Kingfisher is able to accept instruments submitted for warranty repair using the above provided RMA form. If you need local service / repair, or have an urgent operational issue, please use the provided support & calibration contact details to get in touch with us.
